Support
Last updated: August 20, 2026
How do you get help with Rote?
Email support@playrote.com. Expect a reply within 10 business days.
It saves a round trip if you include your iPhone model, your iOS version, the Rote version from Settings inside the app, and what you did right before it went wrong. One sentence about what you expected to happen is usually enough.
Cancel or change your subscription
Subscription changes are managed through Apple.
Open Settings, tap your name at the top, tap Subscriptions, then tap Rote. From there, switch plan or cancel. Cancelling stops the next charge and you keep access until the period you already paid for runs out.
Manage your subscriptions at AppleRefunds
Apple handles billing and refund requests for App Store purchases. Rote cannot issue App Store refunds or view your payment details.
Sign in with your Apple Account, pick the purchase and tell Apple what happened.
Request a refund from AppleNew iPhone, same subscription
Rote has no accounts, so there is nothing to log in to. Your subscription is attached to your Apple Account.
Sign in to the same Apple Account you bought with, open Rote, and tap Restore Purchases. If the catalog stays locked after that, email the date of purchase and it gets looked at.
Your recordings, and lost phones
Recordings live on your iPhone. Rote has no copy to send you.
A new iPhone set up from your iCloud or computer backup will bring Rote’s files with it. Keep your own copy of anything that matters.
Request a pack
There is a Request a pack box inside the app. Type what you want a pack about and send it. Requests are read and counted, and the ones people ask for most get recorded.
Nothing comes back by reply, because a request carries no address. If you want an answer, email instead.
Common questions
Is Rote on the App Store yet?
Not yet. Rote is being finished for submission to Apple. Release information will be posted on this site.
Do I need an account?
No. Rote has no accounts and no sign-up screen. A subscription attaches to your Apple Account, which is what Restore Purchases uses on a new phone.
What does the free version include?
Unlimited recording of your own voice, unlimited looping, every timer, background playback, one full catalog track and a 60 second preview of every other track. No card, no expiry.
How do I cancel?
Open Settings on your iPhone, tap your name, tap Subscriptions, tap Rote, then Cancel Subscription. Cancel at least 24 hours before the period ends to avoid the next charge. You keep access until that period runs out.
Can I get a refund?
Apple decides refunds for everything bought through the App Store, and Rote cannot issue one. Ask at reportaproblem.apple.com with your Apple Account.
I subscribed and the tracks are still locked.
Open the paywall and tap Restore Purchases while signed in to the Apple Account you paid with. If it stays locked, email the date of purchase and it gets sorted.
Does it keep playing with the screen off?
Yes. Rote is built for background playback with the screen off and the ringer on silent. If playback stops, email your iPhone model, iOS version and what happened.
Can you recover a recording from a phone I lost?
No. Recordings live on the iPhone. Any backup is your own iCloud or computer backup.
Is there an Android version?
No. Rote is iPhone only today, and there is no Android date to give you.
Contact
Email support:
support@playrote.com